Privacy Policy
This notice explains how I.T. ARISTIA LTD processes personal data when operating the ARISTIA RIDE online marketplace. ARISTIA RIDE connects customers with licensed drivers; it is not the passenger carrier.
Last updated: 28/08/2026
I.T. ARISTIA LTD · HE 460379
Michail Karaoli 20, Flat/Office 101, Strovolos, 2018 Nicosia, Cyprus
Contact: info@aristia.cy
1. Data we collect
We may process customer contact details, route and pickup information, flight number, passenger and luggage information, special requirements, driver offers, the offer you accept, chat messages, reviews, technical/security logs and booking history. Driver accounts may also include identity, licence, vehicle, insurance and business information.
2. Why we use data
We use data to operate the marketplace, calculate and display non-binding fare estimates, publish transport requests to eligible drivers, receive and show driver offers, record customer selection, enable direct customer-driver communication, send notifications, prevent fraud and abuse, maintain security and records, handle reviews and comply with legal obligations. Depending on the activity, processing is based on performance of the marketplace service, legitimate interests, legal obligations and, where required, consent.
3. Accessibility and other sensitive information
If you choose to provide wheelchair, accessibility or other information that may reveal health or disability data, we process it only as needed for your transport request and on the basis of your explicit request/consent. Please provide only information necessary for transport arrangements. Relevant information may be shown to eligible drivers so they can decide whether they can accommodate the request.
4. Who receives data
Before you accept an offer, eligible drivers may receive the operational details needed to decide whether to offer the transport, such as route, date/time, passenger/luggage count and special requirements. Your direct contact details are disclosed to the selected driver when needed for the accepted transport. We may also use hosting, email, mapping and other technical service providers acting under appropriate data-protection arrangements. We do not sell personal data to advertisers.
5. Chat translation and external services
If you choose the Translate feature, the message text may be sent to the configured machine-translation service solely to return a translation. Machine translations can be inaccurate; the original message remains authoritative. Mapping functions may process route/place information through the configured mapping provider.
6. Browser notifications and cookies
ARISTIA uses session, security and language-preference technologies needed to operate the service. Browser notifications are optional and require your browser permission; notification content may appear on your device or lock screen according to your device settings. You can disable notifications in your browser at any time.
7. Retention
We keep personal data only for as long as reasonably necessary for marketplace operation, security, disputes, legal compliance and applicable accounting or record-keeping requirements. Different records may have different retention periods. Data that is no longer required is deleted or anonymised where appropriate.
8. International transfers
Some technical providers may process data outside Cyprus or the EEA. Where GDPR transfer restrictions apply, we use an available lawful transfer mechanism and appropriate safeguards.
9. Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent where processing is based on consent. Withdrawal does not affect processing already carried out lawfully. You may also complain to the Office of the Commissioner for Personal Data Protection in Cyprus.
10. Security and driver use of customer data
We use technical and organisational measures intended to protect marketplace data. Drivers must use customer data only for the requested/accepted transport and lawful related purposes. No online service can guarantee absolute security.
11. Contact and changes
Questions or privacy requests may be sent to the contact address above. We may update this notice when the marketplace, service providers or legal requirements change; the current version and update date will be published here.